Returns Policy

We will only accept authorized returns

 All authorized returns must Have Complete Guarantee Card Filled , With GST Invoice Copy , including all items and components that were included in the original package.  Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.  polotaps.com will not be held responsible for installation or labour expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

If your shipment arrived with a incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).

We Do not Replace Or Refund on Damaged Products Arrived in Transport / Courier or Used By User

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (+91 9324668027) so we can assist you in processing a return for replacement, We are not responsible for missing, damaged, or incorrect parts.

• We do not take any responsibility of a delay in Replacement because of the delays made in some or the Reason.
• A customer cannot ask for a refund in any Circumstances
• A refund will not be initiated if the customer is not happy with the look/Product quality of a product, a physical damage will not be replaced in any Circumstances an electrical surge or any damage caused by the user.
• Please note that depending on the situation, the Product will Be Replaced may after deducting the delivery charges.

Return Procedure

Call us – Call our Returns Desk at Returns Desk at +91 9322092055

• Mondays to Friday from 10am to 5pm
• Saturday Sundays – Closed All Public Holidays & Festivals   

Email us – Email our Returns Desk on polotapsales@gmail.com

All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.

Shipping Policy

Most orders are processed for shipment or leave our warehouse within 7-8 Days of your Payment confirmation date , unless otherwise specified. Delivery or transit times will vary depending on the size of the package and the delivery location . from the date the packages leave our warehouse. 

• Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order
• We are not responsible for damage of products after Dispatched From Our Warehouse.
• We are not responsible for shortages or damages In Transport or Courier It must be reported to Transporter or Courier Company whichever Mode Goods Were Send on the day of delivery  Also the said shortage of goods needs be reported to Transporter or Courier Company whichever Mode Goods Were Send.
• All Transport Booking Will Be To-Pay

Cancellation Policy

Once Payment Done and Order Confirmation No Orders Will Be Cancelled or No Refund Will Be Processed

Replacement Policy

Replacement of a product is allowed only under the following circumstances:

• Replacement can be made if the customer Receives Incorrect Order
• In case product received is not as per your order or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Product Pricing

• Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• Prices are subject to change without advance notice.
• All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
• All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
• Our products are liable for GST in India.

Delivery Charges

• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are Decided By Transporter / Courier Company

Out of Stock situations Or Delayed Dispatch

• Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, Or Any Delay In Dispatch For Any Reason, We will contact you within 2 business days and will take an appropriate decision

Freight Charge

We are not responsible for any Replacement return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

Guarantee / Warranty

All Guarantee / Warranty Information Is Given on Every Product Page in Additional Information Of Product Page